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Customer & Pre-Launch Support Center

Check your Founding Member Pass & AI credit balance, look up a support ticket, or reach us directly.

Check Pass & AI Credit Balance

Enter your signup/checkout email or NPASS-... code to view your credits and 1-tap App Unlock links.

Support Ticket Status Lookup

Submitted a message on /contact? Enter your #NSV-... ticket number:

Open a Priority Support Ticket

Submit directly to our support queue and receive an instant #NSV ticket ID.

Open Ticket Form →

Pre-Launch Response Guarantee

Every Founding Member & Beta tester inquiry is answered within 24 hours.

[email protected] · Mon–Fri, 9 AM – 6 PM ET

Frequently Asked Questions

How do I set up AI features? Do I need my own API key?

No API key setup is required! Every Nousivo app comes pre-configured out of the box with Nousivo-AI (our Cloudflare Edge & Frontier AI Gateway) plus 50–125 Free Starter Credits and a 7-day automatic free trial. Power users can also bring their own keys across 14 supported providers or run local models offline via Ollama & LM Studio.

How is my privacy protected when using Cloud AI?

All document indexing, OCR, and database storage stay 100% on your device. Before any prompt goes to a cloud LLM, our on-device PrivacyRedactor automatically masks emails, phone numbers, SSNs, IBANs, and card numbers with reversible ⟦TOKEN⟧ placeholders.

What are the current Pre-Launch Founding Member prices?

StudyG (Student Discount) is $4.99/mo ($29.99/yr · $59.99 Lifetime). SeekerPDF, SI Organizer, SI WorkHub, and SI Career Coach are $5.99/mo ($34.99/yr · $69.99 Lifetime). Or unlock all 5 apps on iOS, Android & Mac with the Nousivo All-Access Suite Pass for $9.99/mo ($59.99/yr · $119.99 Lifetime) including 500 Frontier AI Credits/mo.

Which 14 LLM providers are supported?

Nousivo-AI (Cloudflare Workers AI Edge + Frontier Gateway), Meta Muse (muse-spark-1.3 & muse-wonder-1.0), OpenAI, Anthropic Claude, Google Gemini, Groq, DeepSeek, Mistral, Together AI, OpenRouter, xAI Grok, HuggingFace, plus 100% local offline Ollama and LM Studio.

How do I unlock the apps after getting a Pass on nousivo.com?

After checkout or free starter signup, tap the 1-click 'Unlock in App' button for SeekerPDF, StudyG, SI Organizer, SI WorkHub, or SI Career Coach (or paste your NPASS-... code in Profile › Subscription).

App-Specific Guides

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SeekerPDF

Document Spaces, SQ3R Coach, Bates Numbering & 60+ PDF tools.

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🎓

StudyG

FSRS-5 flashcards, Syllabus Autopilot, :: compiler & 6 AI tutors.

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💼

SI Career Coach

7.4s Eye-Scan Resume Audit, JD Scam Detector & Weak-Tie Referrals.

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🗂️

SI Organizer

Eisenhower 2×2 Planner, Flex Safe-to-Spend & 66-Day Habit Curve.

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🏢

SI WorkHub

Deep-Work Defragmenter, Kahneman Buffer & Invoice Escalation.

Explore →